Salon Policies

We want every visit to The Fox Salon to be a great experience. By booking an appointment, you agree to the following policies.

Booking & Payments

A valid credit card is required to book. We accept major credit cards and Apple Pay. Gratuity may be paid by cash or Venmo.

Cancellations

Please cancel or reschedule at least 48 hours in advance.

Within 48 hours: 50% cancellation fee
Within 1 hour or no-show: 100% cancellation fee
Late arrivals may result in a shortened service without reducing the scheduled charge.
Appointment reminders are a courtesy and do not waive cancellation fees.

Service Adjustments

We want you to love your hair. If an adjustment is needed, please contact us within 72 hours. One complimentary adjustment with the original stylist may be provided when appropriate.

Adjustments must be scheduled within 7 days. Changes resulting from box color, color correction, home treatments, or another stylist are considered a new service and will be priced accordingly.

Services are nonrefundable.

Children

Children under 12 are not permitted in the salon. Guests 12 and older may book at regular pricing.

Retail

Unused, unopened retail products may be exchanged within 14 days. Price differences will be charged or credited toward a future purchase.

Stylist Availability

If your stylist becomes unavailable, we will do our best to accommodate you with their next available appointment or another member of our team.

Questions? We’re always happy to help.

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